FREQUENTLY ASKED QUESTIONS

  • We ship with FedEx and UPS ground in the continental USA. If you’d like a shipping estimate, email hannekelourens@gmail.com. To save on waste, we use as much pre-loved packing material as we can.

  • Items are made once the order is placed. After order confirmation, production generally takes 6–8 weeks. All pieces are handmade at our studio in Northern California.

  • All sales are final. We do not offer any returns or refunds unless items arrive damaged or faulty. If that happens, please contact us within 7 days of receipt of the piece. We ask that you keep all packaging material, as we’ll need that to make an insurance claim.

  • 5% of all sales will be donated to Learn to Earn–a skills development and job creation organization based in Khayelitsha, one of South Africa’s biggest townships.

  • We offer a discount to members of the interior design community. Email hannekelourens@gmail.com to inquire.

  • Some pieces may be available in a custom wood or size. Please email hannekelourens@gmail.com for customization inquiries.

  • All of our items are made for indoor use only. We seal our pieces with a clear, non-toxic, natural oil and wax blend. To clean, simply wipe with a soft, dry cloth. Dry up liquid spills immediately and always use coasters pretty pretty please.